Contact Us

Have a question about your order, a product, or anything else? Our support team is here to help. Reach out using the contact details below, and we will get back to you within 24 hours, Monday to Friday.

Customer Support

Email: contact@falavia.com
Company: Falavia.com
Address: 71–75 West Street, Shelton Street, London, ENG WC2H 9JQ, United Kingdom
Phone: +44 20 3807 1513

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM GMT

We respond to all inquiries within 24 hours during business days.

Order Issues

If you have a question about an existing order, including tracking, delivery, damage, or receiving the wrong item, please email us at contact@falavia.com with your order number, and we will work to resolve it as quickly as possible.

Returns and Refunds

For return or refund requests, please refer to our Return Policy or email contact@falavia.com with your order number and reason for return. We will respond within 24 hours with the next steps.

Product Questions

Not sure which case fits your Galaxy Z Fold model? Email us and our team will help you find the right match for your Z Fold device.

Independent Retailer Notice

Falavia.com is an independent company and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Electronics Co., Ltd.

Samsung, Galaxy, and Galaxy Z Fold are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

All product names and brand references are used only to describe compatibility with Falavia cases and accessories.