Falavia specializes in premium cases and accessories designed for Samsung Galaxy Z Fold users. Our collection focuses on protection, elegant design, everyday durability, hinge protection, slim profiles, and MagSafe-compatible designs.

Compatibility varies by product. Please check the product page carefully and select the correct Galaxy Z Fold model before placing your order.

If you are unsure which case fits your device, contact us at contact@falavia.com and our support team will be happy to help.

Every product page includes the relevant sizing or compatibility information. We strongly recommend reviewing the sizing information before ordering.

Please do not rely only on the size or model you normally use, as sizing and fit can vary between products and manufacturing batches.

Orders are normally processed within 1–2 business days. In many cases, orders may be processed and dispatched within 12 hours.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Orders typically arrive within 8–12 business days after shipment.

Delivery times are estimates and are not guaranteed. Customs inspections, local postal services, weather, peak shopping periods, carrier disruptions, and other circumstances outside our control may occasionally cause delays.

Yes. Falavia offers worldwide shipping.

Shipping times may vary depending on the destination, carrier, customs processing, and local delivery services.

Tracking information is provided after your order has been dispatched. Please note that tracking updates may take several days to become available in the carrier's system.

Yes. International shipments may be subject to customs inspection and processing. These procedures are handled by local authorities and are outside Falavia's control.

Customs processing may occasionally extend the estimated delivery time.

If you need to change your size, color, or shipping information, please contact us at contact@falavia.com within 24 hours of placing your order.

After this period, changes or cancellations cannot be guaranteed because your order may already be processing or prepared for fulfillment.

Customers are responsible for ensuring that their shipping information is accurate and complete at checkout.

This includes the correct street address, apartment or unit number, postal code, and recipient information.

If an order is shipped to an incorrectly entered address, Falavia cannot guarantee a replacement or refund.

First, please check your mailbox, around your property, with household members, neighbors, parcel lockers, and your local delivery office.

You should also review the tracking information and contact the local carrier if necessary.

If the shipping carrier officially declares a package lost, Falavia will review the case and determine whether it qualifies under our shipping policy.

If approved, a resolution may include a replacement or refund at our discretion. Each case is reviewed individually.

Return eligibility depends on the circumstances of your order and our applicable Return Policy.

For return or refund assistance, contact contact@falavia.com with your order number and reason for the request.

A sizing exchange may be requested within 30 days of receiving your order, subject to the requirements of our policy.

The item must be unworn, unused, in its original condition and packaging, and free from signs of wear, damage, alteration, or misuse.

Customers are generally responsible for return shipping costs for sizing exchanges unless otherwise agreed by Falavia.

Please contact us within 7 days of delivery at contact@falavia.com.

Include your order number and clear photographs showing the issue. If your claim is approved, Falavia may provide a replacement, exchange, or refund.

If the return of the item is required for an approved claim, Falavia will cover reasonable return shipping costs.

Sale items, promotional items, discounted items, and limited-edition products are considered final sale and are not eligible for returns, exchanges, or refunds, subject to applicable law.

If a refund is approved, it will be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

No. Falavia is an independent retailer and is not affiliated with, associated with, authorized by, endorsed by, or officially connected with Samsung Electronics Co., Ltd.

Samsung, Galaxy, and Galaxy Z Fold are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Product names are used only to describe compatibility with Falavia products.

For questions about orders, products, shipping, returns, or anything else, please contact us at:

Email: contact@falavia.com

Phone: +44 20 3807 1513

Address: 71–75 West Street, Shelton Street, London, ENG WC2H 9JQ, United Kingdom

Our support team aims to respond within 24 hours during business days.